Privacy Policy

Effective Date: July 29, 2025

This Privacy Policy explains how SoftWave of Delaware, operated by Integrative Physical Health and Dr. Tim Ciolkosz, collects, uses, and protects the information you provide when visiting https://www.softwaveofdelaware.com.

1. Information We Collect

When you interact with our website, we may collect:

Personal Information: Name, email address, phone number, and any information you provide via contact forms, appointment requests, or newsletter sign-ups.
Non-Personal Information: Browser type, IP address, pages visited, and other analytical data collected through cookies and similar technologies.

This site is primarily informational. We do not collect protected health information (PHI) through the website. Any PHI shared with our clinic occurs directly in-person or through secure patient communication channels, not through this site.

2. How We Use Your Information

Respond to inquiries and schedule appointments.
Provide information about our SoftWave Therapy services and related treatments.
Improve website functionality, performance, and user experience.
Send occasional updates, promotions, or educational materials (if you opt in).

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Our website may use cookies or similar tools for:

Analyzing site traffic and user behavior (e.g., Google Analytics).
Improving website performance and marketing effectiveness.

You can adjust your browser settings to refuse cookies or alert you when they are used. However, disabling cookies may affect your experience on our site.

4. Sharing of Information

We only share your information in limited circumstances:

With trusted service providers assisting in website hosting, analytics, or email communications.
When required by law or to protect the safety and rights of our practice, staff, and patients.

We do not share your information with third parties for their marketing purposes.

5. HIPAA Disclaimer

While we take reasonable steps to safeguard your information, communications submitted through this website (e.g., contact forms or email) may not be fully HIPAA-compliant. Do not share detailed medical or sensitive health information through the website. Please call our office directly for questions regarding your health records or treatment.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You may request to:

Access, correct, or delete personal information you’ve provided.
Opt-out of receiving marketing communications.

To make such requests, contact us using the details below.

8. Third-Party Links

Our website may link to external websites. We are not responsible for the content or privacy practices of these third-party sites. Please review their privacy policies separately.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect information from children. If you believe we have collected personal data from a child, please contact us to remove it.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected with a new “Effective Date” at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Integrative Physical Health – SoftWave of Delaware
Pike Creek Sports Medicine Bldg
3105 Limestone Road, Suite 303
Wilmington, DE 19808
Phone: 302-510-6780
Website: https://www.softwaveofdelaware.com